Frequently Asked Questions

Find answers to the common questions asked about our services

Enkel Hosting currently support PayPal, Stripe and Apply Pay.

The "Enkel Promise" is our promise to you as a client. We will do our very best to make sure your server is running at least 99.9% of the time. If we do not keep our promise of 99.9% uptime and downtime is caused by something on our part we will refund the time difference as credit onto your Enkel Hosting billing account.

At Enkel Hosting we believe that suspending your service for getting popular is just plain wrong. If you surpass your current bandwidth limit we will email you near the end of the month notifying you that you have used all your bandwidth and how much extra bandwidth you've used. We will NOT charge you for this bandwidth. After your first email we will let you know that future overages on bandwidth will be charged at $0.05 per GB, this will be invoiced at the end of the month.

All our web hosting packages have the ability to apply your own SSL certificate or you can enable the free Let's encrypt SSL.

Yes! Currently we charge an additional of $0.70/GB per month for additional SSD storage.

You can get a dedicated IP address for an additional $3/month.

We're usually more than happy to migrate a single website across free of charge one time per web hosting service. Just get in touch with us to discuss.

We currently offer a range of domain extensions. These include .com, .co.uk, .org, .me and more!

Of course! Just open a support ticket letting us know you'd like to transfer the domain and our support team will do their best to assist you

A VPS hosting environment mimics a dedicated server within a shared hosting environment. It is technically both shared hosting and dedicated hosting.

VPS hosting is un-managed. If you do need managed VPS hosting we recommend getting in touch and we should be able to arrange a managed VPS plan that suites your needs.

Yes, upgrading your VPS can be done at the click of a button via your billing account.

Each VPS comes with 1 dedicated IPv4 as standard along with a /96 IPv6 (More than 4 billion) We do offer additional IPv4's for $3/month (May require justification)

Depending on size and current virtualization we may be able to help migrate your server. You can open a support ticket and one of our friendly staff members will assist you in every way possible.

vCore stands for "Virtual Core". A vCore is usually a percentage of an actual physical core, the amount of power given is dependent on the plan. The VPS will still see the vCore as an actual core.

Dedicated RAM is the amount of RAM which is promised to your VPS, meaning you will always have this amount of RAM usable. Burstable RAM is the maximum amount of RAM that the VPS can reach, it is dependent on how much free memory is available on your node.

Yes! Currently we charge an additional of $0.70/GB per month for additional SSD storage.

Yes! Currently we charge an additional of $0.70/GB per month for additional SSD storage.

You can get a dedicated IP address for an additional $3/month. You can select this during purchase of the service or by opening a support ticket. Dedicated IPs can take up to 24 hours to be applied.

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E-MAIL US

Easily get in touch by emailing us at .

SUBMIT A TICKET

You can easily submit a ticket via our billing area.

SEND A TWEET

Tweet us @EnkelSupport to get simple and quick answers.

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