Terms of Service

All services provided by Enkel Hosting may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any United States federal, state or city law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless Enkel Hosting from any claims resulting from the use of service which damages the subscriber or any other party.

Prohibited are sites that promote any illegal activity or present content that may be damaging to Enkel Hosting servers, or any other server on the Internet. Links to such materials are also prohibited.

Examples of unacceptable use of any of our services include but not limited to:

NOTICE: If your account is found to contain illegal activity, pirated software, or any other illegal files, your account will be terminated immediately, without notice.

Eligibility & Registration

Enkel Hosting services are not targeted towards, nor intended for use by, anyone under the age of 13. By using our services, you represent and warrant that you are 13 years of age or older. If you are under the age of 13, you may not, under any circumstances or for any reason, use our services. We may, in our sole discretion, refuse to offer services to any person or entity and change its eligibility criteria at any time. You are solely responsible for ensuring that these Terms of Service are in compliance with all laws, rules and regulations applicable to you and the right to access the services is revoked where these Terms of Service or use of the services is prohibited or to the extent offering, sale or provision of the services conflicts with any applicable law, rule or regulation. Further, the services are offered only for your use, and not for the use or benefit of any third party.

Traffic Usage

Most account plans come with a predetermined amount of traffic allowance. We monitor all accounts and notify you if you're close to your traffic allowance, so we can agree on a temporary resolution.

If you surpass your bandwidth limit future overages on your bandwidth will be invoiced at $0.05 per GB. This will NOT happen for the first month as we'll notify you first in the case of you wishing to upgrade your package. Not paying overages within 7 days will result in the service being suspended.

Server Abuse

Any attempt to undermine or cause harm to a server or customer of Enkel Hosting is strictly prohibited. As our customer you are responsible for all your accounts. This includes abuse of the server's CPU resources to a degree that effects the performance of other customers on your node. Should you violate the Terms of Services outlined within, your account will be suspended. If you abuse system resources, you will be contacted and offered options for accommodating or reducing usage prior to having your service terminated. Abusive processes, however, will be shut down prior to our attempts to contact you.

Backups

Enkel Hosting do currently backup our VPS, Web & Minecraft services for redundancy in case any major errors was to happen on our nodes. We currently do not allow clients to view/download these backups. Backups are retained for a maximum of 30 days, if you wish your backups to be removed after ending a service please contact us.

Billing

By the order activation date of each month, Enkel Hosting shall either:

Please also note the following:

Refund Policy & Disputes

Resource Usage Limits

Accounts may not:

Account Deactivations

Any account deactivated due to non-payment will be required to pay the previously unpaid invoice or invoices prior to reactivation, unless otherwise specified.

Cancellation Refunds

We DO NOT refund partial monthly fees to accounts. Account cancellations may take up to 24 hours to process and we encourage you to plan accordingly.

Refusal of Service

Enkel Hosting requires account details to be valid and correct. Accounts or services with invalid details may be suspended or terminated without warning.

Enkel Hosting reserves the right to refuse, cancel or suspend/terminate service, at our sole discretion. Hate towards Enkel Hosting or any of its assets and employees will be taken seriously and services will be deleted.

Limitation of Liability

Enkel Hosting shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Enkel Hosting servers going off-line or being unavailable for any reason whatsoever. Furthermore, Enkel Hosting shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of Enkel Hosting servers. All damages shall be limited to the immediate termination of service.

Violations/Abuse

Any violations of our services should be reported to abuse@enkel.hosting. All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.

Disclaimer

Enkel Hosting cannot be held liable for system down time, crashes or data loss. We cannot be held liable for any predicated estimate of profits which a client would have gained if their site was functioning. Certain services provided by Enkel Hosting are resold. Thus, certain equipment, routing, software and programming used by Enkel Hosting are not directly owned or written by Enkel Hosting. Moreover, Enkel Hosting holds no responsibility for the use of our clients' accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, as Enkel Hosting sees fit.

Account Access

Enkel Hosting have the right to login/connect to any service or account supplied by Enkel Hosting for the use of debugging, investigation and any other purpose that may assist Enkel Hosting. We also hold the right to install software, execute scripts and any other task which would support us.

Account Limits

Clients may not own more than 1 active account with Enkel Hosting. Any instance of multiple accounts to an individual client may result in all accounts being suspended or terminated, especially when used to take advantage of offers or deals.

Account Activation

By activating your account with Enkel Hosting, you agree to the terms and conditions on this page.

NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given.

Affiliation

Enkel Hosting offers account affiliate capabilities to all our active clients. Affiliates will make 10% of each order placed via their affiliate link. Once the customer reaches a balance of at least $10 the credit may be withdrawn as credit to your Enkel Hosting billing account. Enkel Hosting do however reserve the right to hold funds for up to 30 days pending validation of orders that contribute to the affiliate amount.

Support

All Enkel Hosting clients with active services are guaranteed support responses within 24 hours, excluding UK bank holidays. Only tickets opened via the billing system are valid for this support. Any other methods of contacting the company are not prioritized in any way.
Our support team is UK based and therefore you will likely get the quickest responses during 9am - 5pm UK time.

We will not complete any actions on services without a ticket being raised for security.

Uptime Guarantee

Enkel Hosting guarantees 99.9% service uptime on all VPS, Web Hosting & Minecraft Hosting plans. Should we fail to deliver this for any given calendar month for a reason on our part, we will refund the time difference as credit into your Enkel Hosting billing account.

The uptime guarantee does not include downtime caused by service migration.

Minecraft Hosting

By using our Minecraft hosting you agree to the Minecraft EULA, in addition to but not in place of Enkel Hosting Terms of Service.

All plans provide unlimited slots. This does not mean your service can handle unlimited players.

High CPU or Disk intensive services may be suspended without warning to prevent issues to other clients on the same node. You will be notified if this occurs so we can work to resolve the issue.

If you are found to be using any modification to increase your RAM allocation your service will be terminated without warning or refund.

MySQL databases are offered for free, without liability for loss or corruption.


Enkel Hosting reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification.


Last Updated: 25th May 2018

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Registered in England: 08942516.